FAQs

How long will it take to receive my order?

Embroidery: 1-10 business days after design is approved by customer
Screen Printing: 3-14 business days after design is approved
Promotional: 10-21 business days after design is approved
Digital Printing: 3-14 business days after proof is approved

Can I order one (1) embroidered item?

Absolutely. We will embroider one item if that is all you want. However, keep in mind that it may take longer to get one item. We do not make you buy a 12 piece minimum.

Can I order one (1) screen printed item?

No, we have different applications for just one item. We usually screen print 12 or more items, but we can talk about less than 12.

Is there a set-up fee to re-produce your logo for embroidery?

Yes, we have a $25.00 minimum set-up fee to reproduce your logo into our embroidery software program. The amount of time it takes to set up your actual artwork will determine how long it takes to embroider. Please email us your artwork.

Will GCS embroider something I already own?

Yes, we will embroider any apparel items you give us. However, customer owned apparel that is damaged by our machines will not be replaced or any money refunded. The chance of something being damaged is minimal, but does occur from time to time.

How can I pay?

You can pay with cash, check, Visa or Mastercard. We also accept purchase orders from businesses, companies or schools. We can invoice you when necessary.

Can I cancel my order?

As long as we have not already embroidered or screen printed your items, they can be returned. A 25% restocking fee + freight will apply. Above fees will apply to all orders within 20 days after order date. Special ordered items are not returnable.


Can I have my order shipped?

Yes, all orders can be shipped UPS directly to where you want it. A nominal fee will apply to all items shipped.

Is there a different screen charge for a multi-color screen printed design?

Yes, we have to make a different screen for every color, therefore we charge accordingly. It is a one-time only fee.

Can you screen print shirts I own?

No. Sorry, we will not screen print apparel or any other items provided by customers.